Hybrid Batteries NZ Warranty Policy

At Hybrid Batteries NZ, we are dedicated to providing high-quality hybrid batteries. We stand behind our products with a robust warranty policy, ensuring our customers receive the best service and support.

Warranty Coverage

  • Warranty Period: Our batteries come with a warranty for a specified period from the date of purchase. This period varies depending on the product and is detailed in the accompanying documentation.
  • Transferability: This warranty is transferable to subsequent owners within the warranty period.
  • Validity: The warranty remains valid if the battery is installed and used according to the manufacturer’s specifications.
  • Exclusions

    The warranty does not cover:
  • Damage due to improper installation or maintenance.
  • Physical damage post-delivery, including damage from accidents or collisions.
  • Tampering with warranty labels.
  • Modifications to the vehicle not in accordance with the manufacturer’s specifications.
  • Warranty Claims Process

    To claim the warranty:
  • Provide a complete vehicle service and maintenance history.
  • Claims must be validated by an MTA approved service agent.
  • Core Return Policy

    A complete core must be returned within 30 days of battery installation to maintain the validity of the warranty.  

    Warranty Service Requests

    In case of a product failure:
  • Contact Hybrid Batteries NZ immediately.
  • Report any Diagnostic Trouble Codes (DTCs) for verification.
  • Terms of Replacement and Reimbursement

  • Defective batteries will be replaced under the warranty.
  • Labour costs may be reimbursed under certain conditions.
  • Limitation of Liability

    This warranty is limited to the replacement or repair of the batteries and does not cover any indirect damages. It is governed by New Zealand law.  

    Contact Information

    For warranty service requests or inquiries, please contact us at – 0800 825 218